Galaxy Products Website Privacy Policy
Introduction
Galaxy Products Pty Ltd (βwe,β βour,β or βusβ) is committed to collecting, using, and storing your personal information in a lawful, fair, and transparent manner.
This Privacy Policy explains how we handle your information when you use or purchase our products, services, software, or visit our website (collectively, the βServicesβ).
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.
We may update this policy from time to time, and any changes will take effect once posted on our website. Continued use of our Services after updates means you accept the revised policy.
Australian Scope
Galaxy Products operates exclusively within Australia.
Our Services are intended only for Australian residents and businesses, and we do not offer or provide products or services to customers outside Australia.
We also do not knowingly collect or store personal information from individuals located outside Australia.
Children Under 13
Our Services are not intended for use by children under 13 years of age.
We do not knowingly collect personal information from children.
If we become aware that we have collected personal information from a child, we will promptly delete it.
If you believe we may hold information about a child, please contact us immediately.
Information We Collect
We may collect personal information directly from you when you:
- Register for or use our Services
- Contact us by email, phone, or online form
- Provide feedback or respond to a survey
- Make a purchase or transaction
The information we collect may include:
- Your name, address, phone number, and email address
- Business, billing, or transaction details
- Feedback or communication records
- Website usage details such as browser type or device information
Providing personal information is your choice; however, some information may be required for us to deliver our Services effectively.
Automatic Information Collection
When you visit our website, we may automatically collect non-personal data using cookies or similar technologies, including:
- Pages visited and time spent on the site
- Browser type, device, and IP address
- General location (state or region)
You can disable cookies in your browser settings, though some website features may not function properly without them.
Third-Party Links
Our website may contain links to other websites operated by third parties.
We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
How We Use Your Information
We use your personal information to:
- Provide and improve our products and Services
- Process transactions and manage customer accounts
- Respond to your enquiries and requests
- Send updates about your purchases or our Services
- Comply with Australian legal and regulatory obligations
- Communicate marketing or promotional information
How We Share Your Information
We may share your personal information:
- With employees and authorised representatives who require it to perform their duties
- With trusted third-party service providers who support our operations (e.g. payment processing, IT support, logistics)
- To comply with Australian laws or respond to lawful requests
- To protect the rights, property, or safety of Galaxy Products, our customers, or others
We do not sell, rent, or trade your personal information to any other organisation.
Any third parties that access your data are required to comply with the Australian Privacy Principles (APPs) and maintain confidentiality.
Data Storage and Security
Your personal information is stored securely within Australia in systems managed by us or our service providers.
We use reasonable safeguards to protect your data from misuse, loss, or unauthorised access. However, as internet transmission is not completely secure, any data shared online is at your own risk.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. After that, data is securely deleted, anonymised, or archived.
Accessing and Correcting Your Information
You have the right to request access to, or correction of, the personal information we hold about you.
You can contact us using the details below, and we may need to verify your identity before processing your request.
If we cannot fulfil your request, we will provide a written explanation as required by the Privacy Act 1988 (Cth).
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your information, please contact us:
Galaxy Products
78 Wedgewood Road
Hallam, VIC, 3803
π§ sales@galaxyproducts.net.au
π 03 9012 5388
π www.galaxyproducts.net.au
We will respond to your enquiry as soon as reasonably practicable.