Galaxy Products Refund Policy

Our Commitment

At Galaxy Products Pty Ltd, we value our customers and want you to be completely satisfied with your purchase.
We comply with the Australian Consumer Law (ACL), which guarantees your rights to a repair, replacement, or refund in certain situations, and we also go beyond these obligations by offering refunds for change-of-mind purchases (subject to conditions).

Australian Consumer Law Rights

Under the ACL, you are entitled to a repair, replacement, or refund if a product or service you purchase from us:

• Is faulty, defective, or unsafe;
• Does not match the description or sample provided; or
• Fails to perform as we said it would, or as you reasonably expected.

 

You are also entitled to compensation for any reasonably foreseeable loss or damage resulting from a product or service failure.

These rights cannot be excluded or limited under Australian law.

Change of Mind Returns

We understand that sometimes you may change your mind after making a purchase.
If you decide you no longer want an item, we may offer a refund or exchange at our discretion, provided that:

• The product is returned within 30 days of purchase;
• The product is unused, unopened, and in its original packaging;
• You provide a valid proof of purchase (e.g. receipt or invoice); and
• The product is in resalable condition.

 

A handling or restocking charge may apply to cover inspection, packaging, and administrative costs.
This charge will be communicated to you before the refund is processed.

Shipping fees are non-refundable unless the return is due to our error or a product fault.

Returns for Faulty or Defective Products

If a product you purchased is faulty, damaged, or not as described, we will provide a repair, replacement, or full refund in accordance with your rights under the Australian Consumer Law.
You will not be charged any handling or return fees for faulty products.

How to Request a Refund or Return

To request a return, exchange, or refund, please contact us with:

• Your name and contact details
• Proof of purchase (receipt or invoice)
• A brief reason for the return
• Photos or details (if the item is damaged or faulty)

Once we receive your request, we’ll confirm the next steps, including whether the product needs to be returned for inspection.

Refund Method

Approved refunds will be processed using the original payment method (unless otherwise agreed).
Please allow up to 10 business days for the refund to appear, depending on your payment provider.

Return Shipping

• If the product is faulty or the error was ours, we will cover all return shipping costs.
• For change-of-mind returns, the customer is responsible for shipping costs unless otherwise agreed.

Policy Updates

Galaxy Products Pty Ltd reserves the right to update this Refund Policy from time to time to reflect changes in business operations or legal requirements.
The latest version will always be available on our website.

Contact Us

If you have any questions or wish to initiate a return or refund, please contact:

Galaxy Products
78 Wedgewood Road
Hallam, VIC, 3803
📧 sales@galaxyproducts.net.au
📞 03 9012 5388
🌐 www.galaxyproducts.net.au