Frequently Asked Questions

Do I need an account to place an order?
You can browse our range online, but an approved trade login may be required to access trade pricing and account features. You do not need a credit account, as you can pay at checkout. 

Why can’t I see pricing?
You must be logged in to view pricing. If you already have an account but cannot access pricing, contact our team for assistance.

I was an existing Galaxy Products customer before the new website launched. Do I need to register again?
Your existing account may need to be activated for online access. Contact our team and we will help connect your account to the new website.

How do I place an order?
Orders can be placed through our website or directly with our sales team, via phone or email. Sign in before ordering to access your account details and applicable trade pricing.

Can I reorder products I have purchased previously?
Yes. Signed-in customers can use their account information and saved products in the “My Products” feature to make repeat ordering easier. Our team can also assist with identifying previous purchases.

Can I change or cancel an order?
Contact us as soon as possible. We will try to accommodate your request, but orders that have already been processed or dispatched may not be changed or cancelled.

Do you deliver throughout Australia?
Yes, we supply customers across Australia. Available freight options and charges depend on the order size, destination and product type.

How much does delivery cost?
Delivery & freight charges vary according to the products ordered, delivery location and overall shipment size. Heavy, oversized or regulated items may require a separate freight quote.

Can I collect my order?
Collection is available by selecting that option at checkout. Please wait until our team confirms that your order is ready before travelling to collect it.

Can I return an item?
Returns are subject to our returns policy and may depend on the product condition, purchase date and reason for return. Contact us before sending any item back.

What should I do if my order arrives damaged or incomplete?
Contact us promptly with your order number, details of the issue and clear photographs where relevant. Keep the packaging and affected products until our team has reviewed the matter.

Can I request a quote before ordering?
Yes. Contact our sales team with the products, quantities and delivery location required, and we can discuss pricing and freight.